Red Arch Solutions

  • Service Desk Specialist (FL)

    Job Locations US-FL-Melbourne
    Job ID
    Information Technology
    Position Type
    Regular Full-Time
  • Job Description

    ***Active TS/SCI Required***


    Red Arch Solutions is a proven and effective small business integrator and consultant, recognized as a leading provider of IT development to the Federal Government, and primarily focused within the Intelligence Community.


    Red Arch Solutions is seeking a Service Desk Specialist to support our mission at Patrick Air Force Base near Melbourne, Florida.


    AFTAC - Patrick AFB, FL


    The Service Desk Specialist will provide Tier I contact and incident resolution to customers with hardware, software, and application problems. He/she will attempt to resolve as many incidents during the first call, or at Tier I. Responsible for documenting incident status in incident database tools. Provide polite and friendly customer service. The Customer will provide any necessary AFTAC unique Help Desk procedure training for the candidate. Position calls for standard day shift hours, M-F.



    • The candidate shall supplement and support the customer on the Help Desk by responding to customer calls, logging jobs into the Help Desk management software (currently Remedy Action Request System and Service Now), and referring customer problems to the appropriate technical staff.

    • The Service Desk Support Technician shall have moderate, directly related, experience in all phases of help desk or network support in a multiple operating system multiple hardware platform environment.


    Minimum Qualifications

    • Must possess and maintain an active TS/SCI security clearance.
    • Must be DoD 8570 compliant (Security+, Network +, or A+).
    • 3 years of experience in windows environment and/or call center or service desk experience.
    • High school diploma or GED required.
    • Working knowledge of computers, printers, laptops and common windows applications. 


    Desired Qualifications

    Red Arch Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, or protected veteran status. Red Arch Solutions takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans and individuals with disabilities.


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